Evaluate the Quality of our Service
At Spinal Cord Injury Ontario, we are committed to provide quality services. We want to continue to do what we do well and improve on the aspects we need to do better. Every client’s feedback is important to us. This year we asked our clients a number of questions through a client satisfaction survey. A total of 348 clients completed the survey and shared their thoughts.
Organizationally, 79% of clients reported that they are satisfied or very satisfied with the client services they have received. We are pleased to see a 5% increase from last year.
Across client services, 92% of clients would recommend SCI Ontario services to a friend who needed service. We are proud of this response and want to continue to be a provider of choice.
When asked why they would recommend SCI Ontario services this is what clients had to say:
“The process of joining this organization was one of encouragement and hope which anyone with any kind of a disability relishes.”
“The service providers answer so many questions, questions you don’t even have at the moment. SCI Ontario makes you aware of things that will arise as you go on with your disability. The support I received was tremendously helpful.”
We also received comments about how we can do things better.
“I think there should be a more responsive mechanism … for addressing issues between clients and staff. “
“CPA Ontario should improve in following-up on the clients.”
Based on the survey results, programs implemented new quality improvement objectives:
- Implement a process to address client complaints
- Notify clients of schedule changes ahead of time
- Increase candidate exposure to employers
- Implement a beginning experience survey and closure survey
- Update workshops to reflect current labour market requirements
- Establish benchmarks for following up with clients
- Create a client orientation package
We believe these new objectives will improve our quality of service and help support our clients further.
We recognize that not everyone completes the client satisfaction survey and there are other ways to gather feedback. Various programs will be inviting clients to participate in focus groups. Others will look for feedback at specific times of service. We encourage everyone to participate in the ways that work best for them. We want to hear from all of our clients in one way or another, to let us know how we are doing and what we can do better.
- SCI Info
- Regional Offices
- Get Involved
- Kearney Wheelchair Relay Challenge Organizing Committee - award winners! Thank you for your support! t.co/THVDcsWEc2
- @dominioncurls Thanks Leigh Armstrong and gr8 pic! Thanks also Sheleigh Paul! Congratulations t.co/WC90Und9Wb
- The head table - our Treasurer Yan Xu, CEO Bill Adair and Vice Chair John Shepherd t.co/2JQDXDJCbf
Problems related to pain, mobility and agility affected the largest number of adults. Nearly 3 million adults aged 15 and over, or 11% of this age group, reported one of these limitations. (PALS 2006)
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